Refund policy

At Stones and You, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help with a straightforward return and refund process.

Returns

Eligibility: Items must be returned within 30 days of purchase. To qualify for a return, your item must be in unused and in the same condition as received in its original packaging.

How to Initiate a Return

  • Email us at contact@stonesandyou.com with your order number and reason for the return.
  • Once your return is approved, we will provide you with a return shipping address and instructions.
  • Ship the item back to us using a trackable shipping method. 

Refunds

  • Processing Time: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days back to your original payment method.
  • Partial Refunds: In some cases, only partial refunds or a store credit may be granted, such as Items not in their original condition.

Exchanges

Damaged or Defective Items

  • If your item arrives damaged or defective, please email us within 48 hours of delivery with a description and photo of the issue. We will work with you to resolve the problem promptly.

Late or Missing Refunds

  • If you haven’t received a refund after 10 business days, check your bank account again and contact your payment provider. If you still have issues, please reach out to us for assistance.

Contact Us

For any questions or concerns regarding returns and refunds, please email us at contact@stonesandyou.com.